Privacy Policy

Effective Date: 19/02/2025

1. Who We Are and What We Do

Welcome to SendMe Horeca (the “Site,” “the app”, “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information.

1.1. About Us
SendMe Horeca is a B2B digital platform that connects restaurants, hospitality businesses, and suppliers to streamline order management, logistics, and payments.

1.2. Our Services Include:

Ordering platform for restaurants and suppliers to manage transactions.
Logistics and supply chain solutions for efficient order fulfillment.
Payment processing solutions to facilitate smooth transactions.

By using our Services, you agree to the collection and processing of your personal data as outlined in this Privacy Policy.

2. Information We Collect

We collect different types of information to improve our services and enhance your experience.

2.1 Information You Provide

When you use our platform, we may collect:

Contact Details: Name, business name, email, phone number.
Account Information: Login credentials and profile data.
Order & Transaction Data: Purchase history, payment details, billing address.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

Device & Usage Information: IP address, browser type, operating system, referring URLs, browsing activity.
Cookies & Tracking Technologies: We use cookies and analytics tools to enhance your experience and improve platform performance.

3. How We Use Your Information

We process your personal data for the following purposes:

To Provide Our Services: Facilitate orders, manage your account, and process payments.
To Improve User Experience: Analyze usage data to enhance functionality.
To Send Communications: Notify users about updates, promotions, and order statuses (opt-out available).
To Ensure Security & Compliance: Prevent fraud, protect against unauthorized access, and meet legal obligations.

4. How We Share Your Information

We do not sell your personal data. However, we may share it in the following cases:

Third-Party Service Providers: Payment processors, cloud storage, and logistics partners.
Business Partners: Suppliers and vendors for order fulfillment.
Legal Authorities: If required by law, legal proceedings, or fraud prevention.

We may also share non-personal, aggregated data for analytics and platform improvements.

5. Cookies & Tracking Technologies

We use cookies to:

Enhance website functionality and personalize user experience.
Analyze visitor behavior to improve services.
Store preferences for easier future interactions.

You can manage or disable cookies in your browser settings, but some features may not function properly.

6. Confidentiality & Data Security

6.1 Protection of Information

We implement industry-standard security measures to safeguard your data.
Access to your personal information is restricted to authorized personnel.
Despite security efforts, no online platform is 100% secure, so we encourage users to take precautions.

6.2 Confidentiality Agreements

Users must not share confidential business or operational data obtained through SendMe Horeca.
Breach of confidentiality may result in account suspension or legal action.

7. Your Rights & Choices

You have the right to:

Access Your Data: Request a copy of the personal information we store.
Correct or Update Information: Ensure accuracy of your data.
Request Data Deletion: If no longer needed for service purposes.
Withdraw Consent for Marketing Communications: Opt out of promotional messages.

To exercise these rights, contact us at info@sendmehoreca.com.

8. Third-Party Services & Links

Our site may contain links to third-party platforms such as payment providers and logistics services. These services operate independently, and we are not responsible for their privacy policies. We encourage you to review their policies before sharing personal information.

9. Children’s Privacy

Our services are not intended for users under 18 years old. We do not knowingly collect personal information from children.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and we encourage users to review it regularly. Continued use of our platform after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, you can contact us at:

📩 Email: info@sendmehoreca.com
🌍 Website: www.sendmehoreca.com

By using SendMe Horeca, you acknowledge and agree to this Privacy Policy and our commitment to protecting your personal data.